1. The Effect of CMC in Business Emails in Lingua Franca: Discourse Features and Misunderstandings

Marianna Lyan Zummo

Volume 6, Issue 1 , Winter and Spring 2018, , Pages 47-59

Abstract
  The paper argues that everyday exchange of business emails produces a development in the work-group relationship, which, in turn, makes new communication styles possible and acceptable by the users' habit to computer-mediated forms, even in unbalanced professional exchanges. The focus is on the (spoken) ...  Read More

2. Accommodating the Interactional Dynamics of Conflict Management

Jessica Gasiorek; Howard Giles

Volume 1, Issue 1 , Winter and Spring 2013, , Pages 10-21

Abstract
  In this paper, we discuss the ways that communication accommodation theory (CAT) can be a useful framework for understanding and diagnosing interactional issues in interpersonal and intergroup conflict situations. We argue that the theory’s construct of attuning strategies provides a multidimensional ...  Read More